USB problems booting NetFPGA-SUME card

[ricardo]

Hi,
 
Today I was booting up a NetFPGA-SUME card, and I noticed that the USB connection was not detected anymore. The following appeared in syslog the first time I powered it on:
 

Quote

Oct 6 11:30:49 p4-netfpga kernel: [ 1315.615539] usb 3-11: new high-speed USB device number 5 using xhci_hcd
Oct 6 11:30:49 p4-netfpga kernel: [ 1315.748780] usb 3-11: New USB device found, idVendor=0403, idProduct=6010
Oct 6 11:30:49 p4-netfpga kernel: [ 1315.748787] usb 3-11: New USB device strings: Mfr=1, Product=2, SerialNumber=3
Oct 6 11:30:49 p4-netfpga kernel: [ 1315.748790] usb 3-11: Product: Digilent USB Device
Oct 6 11:30:49 p4-netfpga kernel: [ 1315.748793] usb 3-11: Manufacturer: Digilent
Oct 6 11:30:49 p4-netfpga kernel: [ 1315.748796] usb 3-11: SerialNumber: 210301763126
Oct 6 11:30:50 p4-netfpga mtp-probe: checking bus 3, device 5: "/sys/devices/pci0000:00/0000:00:14.0/usb3/3-11"
Oct 6 11:30:50 p4-netfpga mtp-probe: bus: 3, device: 5 was not an MTP device
Oct 6 11:30:50 p4-netfpga kernel: [ 1315.933772] usbcore: registered new interface driver usbserial
Oct 6 11:30:50 p4-netfpga kernel: [ 1315.933780] usbcore: registered new interface driver usbserial_generic
Oct 6 11:30:50 p4-netfpga kernel: [ 1315.933786] usbserial: USB Serial support registered for generic
Oct 6 11:30:50 p4-netfpga kernel: [ 1315.937212] usbcore: registered new interface driver ftdi_sio
Oct 6 11:30:50 p4-netfpga kernel: [ 1315.937220] usbserial: USB Serial support registered for FTDI USB Serial Device
Oct 6 11:30:50 p4-netfpga kernel: [ 1315.937256] ftdi_sio 3-11:1.0: FTDI USB Serial Device converter detected
Oct 6 11:30:50 p4-netfpga kernel: [ 1315.937280] usb 3-11: Detected FT2232H
Oct 6 11:30:50 p4-netfpga kernel: [ 1315.937427] usb 3-11: FTDI USB Serial Device converter now attached to ttyUSB0
Oct 6 11:30:50 p4-netfpga kernel: [ 1315.937437] ftdi_sio 3-11:1.1: FTDI USB Serial Device converter detected
Oct 6 11:30:50 p4-netfpga kernel: [ 1315.937451] usb 3-11: Detected FT2232H
Oct 6 11:30:50 p4-netfpga kernel: [ 1315.937531] usb 3-11: FTDI USB Serial Device converter now attached to ttyUSB1
Oct 6 11:30:50 p4-netfpga kernel: [ 1316.672710] usb 3-11: USB disconnect, device number 5
Oct 6 11:30:50 p4-netfpga kernel: [ 1316.672867] ftdi_sio ttyUSB0: FTDI USB Serial Device converter now disconnected from ttyUSB0
Oct 6 11:30:50 p4-netfpga kernel: [ 1316.672874] ftdi_sio 3-11:1.0: device disconnected
Oct 6 11:30:50 p4-netfpga kernel: [ 1316.672965] ftdi_sio ttyUSB1: FTDI USB Serial Device converter now disconnected from ttyUSB1
Oct 6 11:30:50 p4-netfpga kernel: [ 1316.672972] ftdi_sio 3-11:1.1: device disconnected
Oct 6 11:30:51 p4-netfpga kernel: [ 1316.943452] usb 3-11: new full-speed USB device number 6 using xhci_hcd
Oct 6 11:30:51 p4-netfpga kernel: [ 1317.055467] usb 3-11: device descriptor read/64, error -71
Oct 6 11:30:51 p4-netfpga kernel: [ 1317.271462] usb 3-11: device descriptor read/64, error -71
Oct 6 11:30:51 p4-netfpga kernel: [ 1317.487445] usb 3-11: new full-speed USB device number 7 using xhci_hcd
Oct 6 11:30:51 p4-netfpga kernel: [ 1317.599462] usb 3-11: device descriptor read/64, error -71
Oct 6 11:30:51 p4-netfpga kernel: [ 1317.815481] usb 3-11: device descriptor read/64, error -71
Oct 6 11:30:52 p4-netfpga kernel: [ 1318.031458] usb 3-11: new full-speed USB device number 8 using xhci_hcd
Oct 6 11:30:52 p4-netfpga kernel: [ 1318.031594] usb 3-11: Device not responding to setup address.
Oct 6 11:30:52 p4-netfpga kernel: [ 1318.235577] usb 3-11: Device not responding to setup address.
Oct 6 11:30:52 p4-netfpga kernel: [ 1318.439447] usb 3-11: device not accepting address 8, error -71
Oct 6 11:30:52 p4-netfpga kernel: [ 1318.551451] usb 3-11: new full-speed USB device number 9 using xhci_hcd
Oct 6 11:30:52 p4-netfpga kernel: [ 1318.551594] usb 3-11: Device not responding to setup address.
Oct 6 11:30:52 p4-netfpga kernel: [ 1318.755591] usb 3-11: Device not responding to setup address.
Oct 6 11:30:53 p4-netfpga kernel: [ 1318.959431] usb 3-11: device not accepting address 9, error -71
Oct 6 11:30:53 p4-netfpga kernel: [ 1318.959454] usb usb3-port11: unable to enumerate USB device

After this, every time I try to connect the card, I get the same "Device not responding to setup address" message:
 

Quote

Oct 6 12:41:53 p4-netfpga kernel: [ 87.180544] usb 3-12: Device not responding to setup address.
Oct 6 12:41:54 p4-netfpga kernel: [ 87.384555] usb 3-12: Device not responding to setup address.
Oct 6 12:41:54 p4-netfpga kernel: [ 87.588534] usb 3-12: device not accepting address 15, error -71
Oct 6 12:41:54 p4-netfpga kernel: [ 87.588592] usb usb3-port12: unable to enumerate USB device

 
I tried to connect it to a different computer, and then with another USB cable, but I get the same messages. The Done and Power LEDs are on when I turn on the board (haven't done any modifications to the card)
It looks like there is a problem with the USB port/FTDI converter. Do you have any ideas on how this can be fixed?
 
Thank you.

[Bianca]

Hello @sbobrowicz, @malexander

Can you please take a look at this?

Cheers,

Bianca

[jpeyron]

Hi @ricardo,

Just wanted to let you know we have not forgot about your forum thread. We are still looking into the best way to handle this issue.

cheers,

Jon

[jpeyron]

Hi @ricardo,

Based on the error you provided it could be two different issues that would cause this. The first issue would be the EEPROM, however we have never seen a corrupt or blank EEPROM cause the device to fail to respond to a set address command, so this is unlikely. The second more likely issue is the USB controller is damaged. I'm not sure what would have caused this but if that's the case then the only way to program the FPGA is via header J9 using a JTAG-HS module or a Xilinx platform USB cable.

thank you,

Jon

[ricardo]

Hi @jpeyron,

Thank you for your reply.

It is unfortunate to have the USB controller damaged, as the card is brand new and it is still has its original FPGA configurations.
Wouldn't it be possible to have the card sent back for repairing, if it has a damaged component? I don't have any JTAG-HS module that I can use for programming the card now.

Best regards,
Ricardo Santos

[JColvin]

Hi @ricardo,

Just letting you know we haven't forgotten you; Jon and I are in communication with some of our higher-ups at Digilent to help ensure we take the best possible course of action with regards to helping you.

Thank you,
JColvin

[jpeyron]

Hi @ricardo,

I have sent you an email about the next step for this situation.

cheers,

Jon