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Discovery 2 Configuration Failure

Question

I received my Discovery 2 and installed WaveForms, however, the program recognizes the device but refuses to operate in any mode except configuration #4.  If I select any other configuration, the error message "Device configuration failed(scope reset verify)".  This occurs with or without an auxiliary power supply and on two different computers - Win 10 64bit and Win 7 32bit. Also behaves the same under WaveForms safe mode.

I have followed all of the applicable troubleshooting suggestions to no avail.  Does anyone have a suggestion as to where to proceed from here?

Thanks

- David

 58dfad2f1fe4c_FailureMesssage.jpg.a518d27d1384e59c33bd86f5d16895a6.jpg

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Hello,

It seems the communication with the scope ADC fails. In 4th configuration the ADC is not used.

For warranty and replacement please contact [email protected] specifying the Date of Purchase, Seller and Purchase Order/ Web order Number.

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