Arty board not recognized by computer

[JColvin]

A customer on our website asked the following question:

I bought an Arty board last summer. I've finally installed and learned Vivado. I'm now using Vivado routinely on a Xilinx VC707 with success. I have attempted multiple ways to program my Arty board with no success. At present, the Arty board will not even register a COM port on my computer. I'm inclined to believe this board could be defective. I could use some assistance in getting this board running or replacing it with a working board.

The response is below.

[JColvin]

Hello, 

I'm sorry to hear that your Arty is not being recognized. The two most common issues that we see that cause this are that the cable drivers did not install correctly and need to be re-installed or that the USB cable itself is the problem and needs to be replaced. You can find more information on this on these two other threads in our Forum here and here.

Please let me know if you have any more questions.

Thanks,
JColvin