Arty A7 Board Not Connecting to Laptop

[spaceengineer_newbie]

How do I get my Windows 10 64-bit laptop to read the Arty A7 board? We are using Xilinx and Vivado 2018.3 to program the board for a project. It is popping up this error shown below, when we try to connect the board.  

SDK fails to program the flash when creating a MCS file and trying to program it through the hardware manager shows that the part can not be erased and is coming back with a read code 0 instead of 1075.

****** Xilinx Program Flash
****** Program Flash v2018.3 (64-bit)
  **** SW Build 2405991 on Thu Dec  6 23:38:27 MST 2018
    ** Copyright 1986-2018 Xilinx, Inc. All Rights Reserved.


Connected to hw_server @ TCP:127.0.0.1:3121
Available targets and devices:
Target 0 : jsn-Arty A7-100T-210319B26B77A
    Device 0: jsn-Arty A7-100T-210319B26B77A-13631093-0

Retrieving Flash info...

ERROR: Flash Operation Failed
------------------------------------------------

Edited October 21, 2021 by spaceengineer_newbie
To add more information

[JColvin]

Hi @spaceengineer_newbie,

What revision of the Arty A7 100T do you have? Additionally, it might be hard to read, but what flash memory type do you have on the Arty A7 100T? This should be the IC3/IC4 that is below Pmod JA and Pmod JB; I found the easiest way for me to determine if it was a Spansion or Micron memory was to take a picture of it with my phone camera at the right angle where the lettering was clear and then I could zoom in on the captured photo.

Thanks,
JColvin