mario

Hi Dharsan, Thank you for the quick response, changing that setting did the trick! It managed to connect to the agent in about 10 seconds. Would be worth changing that generic error message / adding hints... "could not do x" is not very helpful in general Cheers, Mario

Hi, I have the same problem and can't get past "error connecting / make sure the agent is running" message. system: win7 64 bit windows firewall off all antivirus that could be blocking it off agent is running in the tray board shows up as "USB Serial Port (COM19)" tried to start up the agent as administrator and/or compatibility mode tried opening from waveformslive.com or http://localhost:42135 directly (it will open, so the agent is apparently running) tried Chrome and Firefox, no difference I'm attaching dxdiag report if it helps. Also, some screenshots: https://www.dropbox.com/sh/1i8r1v2logeej10/AAD5DUfo-bpsNjnMT81Dsq8La?dl=0 You can see the XHR request to http://localhost:42135/config gets "cancelled" after 5s timeout. Would you please advise how to resolve or further debug this. Regards, Mario DxDiag.txt