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Kristoff

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  1. Hey Paul, Here are some responses and comments. Sorry for the formatting, there is a lot to cover :D I'm hesitant to provide any future looking blanket 'guarantees' here because this is a very broad topic. Digilent's current model for our test and measurement equipment (AD2/AD3/ADP, etc) is that the software necessary to use the device, specifically WaveForms and the WaveForms SDK, is included at no additional charge. Moving away from this model would be a huge change for Digilent and not one that we would take lightly. If, at some point, we sell hardware that requires an additional software purchase for base functionality, or has hardware features that are firmware locked and require extra payment to unlock, we would make that very clear to customers during the purchase process. To me, this sounds like it would be confusing and disappointing for a lot of our customers and I don't see Digilent ever doing this. A more likely scenario is Digilent offering paid software that provide advanced functionality or services on top of our existing software offerings. For example (and I'm just making this up) a paid add-on for WaveForms that does advanced analysis on biological signals like EKG, ECG, and EEG. Since this is is a niche feature and would likely not be used by most customers but requires a significant amount of engineering work, we'd justify our effort by charging customers that value this functionality rather than building it into WaveForms directly. If we go down this path, Digilent has a responsibility to make it clear what features are part of the 'base package' that is included with the hardware purchase and what features are only available through additional purchases beyond the hardware purchase. Regarding the official/legal affiliation with Digilent, all of Digilent's software (and virtually all software in general) has an End User License Agreement (EULA) that you must comply with. I don't think that is necessarily what you meant, but just throwing it out there that one way or another you do have to agree to the EULA to use the software. ------ You can download WaveForms here without creating an account. We plan to migrate this to our main download repository at https://files.digilent.com/ where you can download all of our software without creating an account. Once you install WaveForms it has an optional auto-update feature which can be used to get updates without an account as well. The WaveForms installers can be saved locally and do not depend on a connection to Digilent servers to install or use, so worst case, even if Digilent disappears you will be able to continue to use the software you're using today. This is also useful if you're working on a machine without internet access. ----- Not saying this makes Digilent 'right' to encourage a login to download the software, but it is very common practice by T&M companies (keysight for example) and companies in general to require a login and require users to agree to terms and conditions before downloading software. I'm no fan of lawyers and legalese, but they are a huge part of the world we live in and that means companies consider T&C's and EULAs a requirement. As I mentioned above, you can download our software without a login, but we created and promote the flow that uses a login and My Products because we think it adds value for most of our customers by providing an easy way to collect your hardware and software in one place, find the latest downloads, documentation, etc. I appreciate that you don't find that valuable and would prefer to access the software without a login, which is why we decided to leave the alternate options available. ----- I'd appreciate any feedback you have on specific concerns regarding Digilent's data privacy policy and the terms and conditions if you have any. I also understand if its just a pain to read through them and you don't feel comfortable agreeing to them until you do. Lots to unpack here, so let me know what I missed or if there is anything you'd like me to elaborate on. -Sam
  2. You can immediately delete your Digilent account and all associated data as described here. Keep in mind that doing so will delete your Digilent store account and order history, so please make sure you complete your refund before deleting your account. -Sam
  3. Your argument assumes that the text of a link must describe the content of the target page 'completely'. In this case, the text of the link matches the users intent. If you are looking for 'Previous versions' this is the best path we've designed for you. If you are looking for the 'Latest Versions' this other path is what we've designed for you. It makes it easy for users to find the path we've designed with their specific use case in mind. This is intentional. I understand that for you, a different label may be preferable, but calling it 'incorrect' seems harsh. When someone says 'click here to visit our store' is that 'incorrect' because the link doesn't take you to a page that says 'here'? It seems odd to me, to have to defend a choice like this. This isn't a scheme, and we're not trying to con anyone. We're all just trying to do the best we can for our customers and our employees. If you don't like the way we do business you're not obligated to buy our products or post on our forums. -Sam
  4. Hey Reddish, I understand that you're not thrilled with our new getting started experience and I'm more than happy to continue a productive discussion, however I feel like you're just unfairly accusing Digilent and me personally based on incorrect assumptions and I expect nothing I say will change your mind. I have the privilege of working with an awesome and diverse team at Digilent. We often disagree but in a tactfully way that makes us stronger as a whole. -Sam
  5. Nope, as I said, just because you prefer things one way, does not make that opinion universal. What your describing is intentional and designed to provide the best user experience for most of our cusotmers. We spend a lot of time getting to know our customers, through the forums, at trade shows, working with lead users, partnering with universities, doing surveys, etc. We've been doing this for years and feel like we're pretty close to our customers. Most of our customers prefer a more modern getting started experience that is account based, with the ablity to sign in with Google/Facebook/Github, customized to their hardware and software products. We've put a lot of time and effort into this new approach both reasearching our customers, our competitors, other great getting started experiences, and desiging the user experience and writing tons of code. What you're describing is intentional and we are confident it is the best user experience for most of our customers. Those that prefer to bypass this flow can do so. -Sam
  6. Hey Reddish, The Digilent team’s goal is to enable and empower engineers, researchers, and scientists to discover and build amazing things. We strive to achieve this with our hardware, our software, and our customer experiences. All three require trade-offs, but, in my opinion, managing trade-offs is an area in which Digilent excels. When developing hardware and software we are constantly trying to integrate the latest technology, add features, and improve performance, but we make trade-offs to balance this against cost and ensure we are providing the best value possible for the most customers possible. Our customer experience is no different. We’re constantly trying to improve all aspects of our customer experience from pre-purchase research, through purchase and unboxing, to getting started, and day-to-day use. We’re excited about the recent updates to Digilent accounts and the introduction of My Products and we think they provide the best value possible for the most customers possible. If it’s not your thing, that’s fine. Most of our software downloads are available (without login) at https://files.digilent.com/ and WaveForms is available without login here. I don’t think it’s fair to assume that just because you don’t value something, no one else does. It sounds like you’re very familiar with Digilent products and you know what software you need, where to get it, and how to get started. That’s great, and honestly, I’m not as worried about people with your expertise – I want you to have a good experience, but I know you’ll figure it out even if it takes a couple extra hops. I’m more concerned with helping the new guy, that is new to Digilent, maybe even new to oscilloscopes or FPGA, and a in a bit over his head. The Digilent My Products experience is designed to combine everything you need to register your device, get highly relevant getting started material, and find compatible software. It’s also a great place to return when you need help since the content is customized based on your specific hardware and software. We think it’s a great option for new users and seasoned pros alike. To answer your ‘question’ this is also good for Digilent because we get more insight into what products people are using, what support material and documents they find helpful (or not), and what software versions people are downloading. This data is incredibly valuable input when making trade-offs. It also means that if you opt-in to marketing communications from Digilent we can tailor our communications to match your interests rather than sending a one-size-fits-all newsletter. Digilent and NI have strict data processing and retention policies designed to comply with worldwide regulations including GDPR. Details can be found here. -Sam
  7. Hey CTS, I just sent you a private message with the requested document. -Sam
  8. Hey CTS, We don't have a VPAT or HECVAT form for WaveForms we can share, but we're happy to answer any specific questions you have regarding WaveForms. Please let us know what questions you have. Thanks! -Sam
  9. Hey jpnbino, Can you try connecting to the OpenScope using the terminal 'menu mode' and try to connect to a wifi network there. Make sure the Digilent Agent doesn't have the COM port open (Right click the Digilent Agent and release the device). Open the COM port using a terminal application like PuTTY. The buad rate is 1250000. Press the reset button on the OpenScope MZ A menu should be printed to the screen. Use the menu to connect to a wifi network and post the output here. Use the menu to save the network and then list the saved networks. Post the terminal output here. Thanks! -Kristoff
  10. Hey Mylim, We've tested this on many Windows 10 machines and I've never had to run the application in compatibility mode before. Which compatibility mode did you choose (Window 7, XP, etc)? Can you provide your system information so we can try to reproduce this? Click Start>>Run Type dxdiag and press enter Click Save All Information... in the lower left. Save the text file and attach it to this thread or PM it to me. Thanks! -Kristoff
  11. Hey, The 3rd image you posted shows the error message you get when WaveForms Live cannot connect to the Agent. The 4th image shows what you should see when you are able to connect to the agent. The COM ports listed in the drop down are returned from the Agent, so this means that at least some communication is working. Do you frequently see the error message in the 3rd image? Can you confirm that COM 4 is the correct COM port? You can check by opening Windows Device Manager and expanding the Ports section, then connect and disconnect the OpenScope MZ to see what COM port it shows up as. Do you have administer privileges on your computer? You could try closing the Digilent Agent (right click on the system tray icon and choose 'Exit') and the running it as Admin (Right click the Digilent Agent icon in the start menu and choose Run As Admin) -Kristoff
  12. Hey, What browser are you using? Can you try using Chrome? Can you also try navigating to the http://localhost:42135 in both your default browser and chrome and let us know what happens. Thanks! -Kristoff
  13. OpenScope MZ Getting Started Guide Resource Center Landing Page Setup Update Firmware Calibration Wifi Setup Instrument Panel Function Generator Oscilloscope GPIO and Logic Analyzer Power Supply Triggers Math and Cursors Offline Support Reference Manual WaveForms Live Getting Started Resource Center Reference Manual Digilent Agent Resource Center Digilent Instrumentation Protocol JavaScript / TypeScript Developer Guide
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